{"id":20852,"date":"2025-07-23T13:28:17","date_gmt":"2025-07-23T13:28:17","guid":{"rendered":"https:\/\/api.cloudstudenthomes.co.uk\/?post_type=faq&#038;p=20852"},"modified":"2026-01-09T11:56:56","modified_gmt":"2026-01-09T11:56:56","slug":"paying-your-rent","status":"publish","type":"faq","link":"https:\/\/api.cloudstudenthomes.co.uk\/faq\/paying-your-rent\/","title":{"rendered":"Paying your rent"},"content":{"rendered":"<p>When is rent due?<br \/>\nYour first rental instalment is shown in your tenancy agreement and on your payment schedule (available on your Concurrent account). Your first rent payment must be\u00a0cleared before check-in\u00a0\u2014 no keys or access without it.<\/p>\n<p>Payment Methods &amp; Times<\/p>\n<style>\n  table {<br \/>\n    width: 100%;<br \/>\n    border-collapse: collapse; \/* Essential for borders *\/<br \/>\n    font-size: 14px;<br \/>\n    border: 1px solid #333;<br \/>\n  }<\/p>\n<p>  th, td {<br \/>\n    border: 1px solid #333; \/* Force visible borders *\/<br \/>\n    padding: 10px;<br \/>\n    text-align: left;<br \/>\n    vertical-align: top;<br \/>\n  }<\/p>\n<p>  thead th {<br \/>\n    background-color: #f2f2f2;<br \/>\n    font-weight: bold;<br \/>\n  }<\/p>\n<p>  tbody tr:nth-child(even) {<br \/>\n    background-color: #fafafa;<br \/>\n  }<\/p>\n<p>  strong {<br \/>\n    color: #000;<br \/>\n  }<br \/>\n<\/style>\n<table>\n<thead>\n<tr>\n<th>Payment Method<\/th>\n<th>Processing Time<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Debit\/Credit Card<\/td>\n<td>Up to 5 working days<\/td>\n<td>Use <strong>Concurrent web version<\/strong> \u2014 fastest option<\/td>\n<\/tr>\n<tr>\n<td>UK Bank Transfer<\/td>\n<td>3\u20135 working days<\/td>\n<td>Include name\/reference for matching<\/td>\n<\/tr>\n<tr>\n<td>International Bank Transfer<\/td>\n<td>7\u201310 working days<\/td>\n<td>Allow extra time during holidays<\/td>\n<\/tr>\n<tr>\n<td>Direct Debit (UK)<\/td>\n<td>Up to 15 working days<\/td>\n<td>Setup time ~10 days, then 5 days to process<\/td>\n<\/tr>\n<tr>\n<td>EBIXCASH (Indian Students)<\/td>\n<td>Up to 15 working days<\/td>\n<td>Requires document submission, start early<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Tip: Avoid the mobile app \u2014 use the Concurrent web portal for fastest processing.<\/p>\n<p>Paying via EBIXCASH (for Indian Nationals)<\/p>\n<ul>\n<li>Funds are transferred to\u00a0HDFC Bank<\/li>\n<li>EBIXCASH will request:<\/li>\n<li>Aadhar and PAN cards (you + parent)<\/li>\n<li>Passport and UK visa<\/li>\n<li>University offer letter<\/li>\n<li>Tenancy agreement<\/li>\n<li>Completed EBIXCASH payment form<\/li>\n<li>Include Cloud Student Homes\u2019 bank detailsStart early \u2014 process may take up to 15 working days<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"faq-categories":[110],"class_list":["post-20852","faq","type-faq","status-publish","hentry","faq_category-deposit-rent-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Paying your rent | Cloud Student Homes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/api.cloudstudenthomes.co.uk\/faq\/paying-your-rent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Paying your rent | Cloud Student Homes\" \/>\n<meta property=\"og:description\" content=\"When is rent due? 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